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Orders
I haven't received my order confirmation!

You will automatically receive your order confirmation by e-mail within 24 hours. Please note, that it could also end up in your spamfolder.

If you have not received your order confirmation within this time frame you are more than welcome to contact us for further help!

Can I cancel my order?

Unfortunately our system can't cancel an order once it has been placed. We are really quick at processing your order and are therefore unable to cancel it before shipping. However, you are always more than welcome to return your order to us for free if you do not wish to keep it!

I haven't received my shipping confirmation!

As soon as your order has been dispatched you will receive an email with a link to a tracking page so that you can follow your order! Remember that this can sometimes end up in your spam folder so have a look there too! If you still cannot find it, please contact us and we will help you!

Can I change my shipping address?

Unfortunately, our system can not change any orders once they have been placed. This includes changing the delivery option and payment method. Therefore, always make sure that you enter the correct information before completing your purchase!

Is there a minimum order value?

For few countries we implemented minimum order value. If items in your cart don't exceed minimum order value for your country, you will have to pay for shipping. When items in your card exceeds the minimum order value, you can place an order with free standard shipping.

You can check what is required minimal order value for your country in the cart and checkout.

FAQ Orders
Can I see my orders on My page?

Yes you can! If you log in to your NA-KD account you will be able to see your full order history and the status of them!

I have received a damaged/the wrong product!

If you received a damaged or incorrect product in your order, we sincerely apologize about this! Please contact us with your order number, the name of the product and a picture of it and we will make sure to help you out! 

There's a product missing in my order!

If you are missing a product in your order, we ask you to contact us with your order number and the name of the missing product and we will help you further. We sincerely apologize if this has happened to you! 

If your package was damaged or opened when you received it, we ask you to directly contact your post office or the delivery service as well to make a claim for this. In this case we would also appreciate if you would send us a picture of the damaged parcel. 

Can I add/or change something in my order after I placed it?

Unfortunataly this is not possible. Once your order is placed and imported to our system we have can't edit it or make any changes for you.

I’m having trouble placing a order!

We're sorry you're experiencing technical issues! If you have tried all the sugestions below and you still can't place an order, contact us and one of our friendly customer care agents will help you!

  • Make sure you have chosen the correct country on the start page. You’ll find a small flag in the top right corner on desktop. If you’re on a mobile device, you’ll find the flag at the very bottom of the page. Click on this to change country!

  • Clear your cache, close all open tabs and remove all items from your shopping bag and put them back in.

  • Use Google Chrome as your browser.

  • Make sure to enter all the details in your address fully and correctly.

  • Try using a different payment method.

 

Can’t find what you’re looking for?
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    WE ARE NA-KD

    We are NA-KD, the hottest online brand bringing you the best in fashion and accessories from around the world. As our customer, you are at the heart of everything we do. From offering you new arrivals every day and free delivery and return, we aspire to provide you with the best online shopping experience. Born 2015 in Sweden, we are getting ready to take over the fashion world and prove that clothing can be affordable and on-trend. Working together closely with brand ambassadors and content creators from all over the world, we strive to show you the most updated, on-trend styles on all channels.

    Our designs are made for you and give you the freedom to express yourself through fashion. As we know that fashion is not a necessity’ but part of your DNA, we ensure to always feature the latest trends with prices that won’t break the bank. Browse our wide selection of dresses, tops, sweaters, and pants to find your new favourite piece today. Add a final touch to your outfit with our accessories and shoes to look fabulous no matter where you go.

    Fashion Forward

    Still looking for some outfit inspo? Our social channels are constantly updated with new content and styles that are in vogue. We love social media and we know you do, too! NA-KD is digitally native - we are born online and will continue to expand and improve in order to allow you a smooth shopping experience...every day and night. Our secret to success? Having incredibly dedicated, talented people in our team who work hard to offer you the hottest pieces in women’s fashion. Combined with close collaboration with some of the most sought-after influencers in the industry, we can go above and beyond for our followers.

    But most importantly, we want you to feel comfortable with what you are wearing. Our styles are as unique as our followers, therefore we aim at providing you with anything from sparkly party dresses, dangling earrings and high heels to comfy sweatpants, hoodies, and sneakers. Develop the courage to stand out or decide to perfectly blend in, no matter what you do - we will provide you with the right outfit.


    v1.0
    Copyright 2018 Nakdcom One World AB
    Size guide
    Clothes
    Jeans / Trousers
    Bras
    Shoes
    Please use these size charts to help determine your size.

    Please use these size charts to help determine your size. Please note that these charts are indicative only. Sizes and measurements may vary to actual item. Please email us if you need the fit of a particular item.  

    Artboard 1
    • 1. Bust
      Measure around the widest point over the bust.
    • 2. Waist
      Measure around natural waistline.
    • 3. Hips
      Measure around natural waistline.
    Clothes
    INTEUUKUSFR/ESAUJAPIT(RU)
    XXS324034433638
    XS346236653838/40
    S368438874040
    M38106401094242/44
    L401284212114446
    XL4214104414134648
    XXL4416124616154850
    XXXL4618144818175054
    Body measurements
    EUBust (cm)Waist (cm)Hips (cm)
    3276-8060-6486-90
    3480-8464-6890-94
    3684-8868-7294-98
    3888-9272-7698-102
    4092-9676-80102-106
    4296-10080-84106-110
    44100-10484-88110-114
    46104-10888-92114-118